J'ace Rotherhithe Gymnastics Club - London

Jamie F.

My daughters, aged 10 and 6, recently joined J'ace and our experience has been nothing short of exceptional. From the moment we walked through the doors, we were welcomed into a vibrant, supportive community that genuinely cares about the growth, happiness and development of each child.

The space is a little dated but the coaches reassured me explaining that they are in the process of moving to another space, which put me at ease.

The coaches at J'ace are truly the heart of the program. The effort they put in to each and every child is second to none.
My daughters have different levels of experience and confidence in gymnastics, yet the coaches have tailored their approach to meet each of their needs.
My youngest daughter, who was initially a bit nervous but quickly felt at home thanks to the coaches' friendly and approachable demeanour.
My daughters are not only developing their gymnastics skills but also building confidence, discipline, and a love for gymnastics that they never had before at other clubs.

I highly recommend J'ace to any parent looking for a high-quality, supportive, and fun gymnastics program for their children. ESPECIALLY due to the fact that they offer bursaries which I had not found anywhere else.

Josh O.

It has been a wonderful experience for my daughter Peace at J'ace. Excellent communication, wonderful staff, reasonable monthly fees. I would like to thank J'ace for helping my daughter develop her skills.

KANA1

My daughter absolutely loves this gymnastic club. Staff are very friendly and supportive. The children are encouraged to do well and challenge themselves. I recommend this club for other little gymnasts!

Fatlum K.

If you’re looking to send your children to gymnastics, this is the place for you. This establishment is run by a lovely woman named Crystal who is a professional and when it comes to gymnastics, she offers great insight and knowledge to young children 🙏

L.I

After reading this statement on your website:
"At J'ace Gymnastics Club, we are proud to serve over 25,000 young gymnasts and their families... With 31 years of experience and a team of British Gymnastics certified coaches..."
My wife and I believed we were choosing a well-established, professional organization where our daughter could learn gymnastics and be part of a thriving community.

However, while I cannot fault the quality of the instruction itself, the way this business is managed is nothing short of amateurish—more fitting for a club with less than a year of experience than one that boasts three decades in the industry.

One glaring issue is your handling of payments. How is it possible that, despite formally notifying you of our withdrawal and receiving written confirmation that no further fees would be taken, you continued charging our account for three consecutive months? This wasn’t a simple oversight—it was a systematic failure. It was so persistent that we had no choice but to involve our bank to forcibly put a stop to it. That this could happen repeatedly—despite our explicit requests—shows either gross incompetence or deliberate negligence. A reputable organization with 31 years of experience would not allow such an egregious error to occur, let alone continue unchecked.

Experience in this industry should translate into a business model built on honesty, transparency, and professionalism. Our experience with you suggests the opposite. Taking unauthorized payments, ignoring direct communication, and failing to rectify the issue speaks to a fundamental lack of integrity. And if this happened to us, how many others have been affected? I wouldn’t be surprised if a broader investigation uncovered more cases of financial mismanagement. Frankly, it’s no wonder you don’t have franchises—success in any enterprise requires trust, and trust is built on honesty, not shady business practices.

Adding to the absurdity, you were swift to remove us from WhatsApp groups and email lists the moment we withdrew, yet somehow, we remained on the direct debit list. The fact that you continued siphoning £68 per month without justification, while ignoring our repeated requests for an explanation, is disgraceful.

These issues align with what I observed during the last “open day” for parents: outdated, tatty equipment and a lack of energy in the environment—only salvaged by the enthusiasm of the children themselves, who, blissfully unaware of the reality behind the scenes, still bring their passion and dedication in hopes of becoming confident gymnasts.

J’ace Gymnastics markets itself as a respected institution, yet its actions tell a different story—one of carelessness, disregard for parents, and questionable financial practices. If you truly value the families you claim to serve, then I strongly urge you to reassess how you operate. Until then, I would caution any parent considering this club to think twice.

Anna E.

My daughter generally enjoyed J'ace but as a parent I found it quite stressful, coaches were often late, waiting area cramped, communications confusing, costs high. We lasted only a couple of months and I know others enjoy it more, so your experience may vary. The times we managed to watch there seemed to be a lot of sitting around.

We have since been doing Synergy gymnastics for the last year and has overall been a much better experience.

Jana K.

Terrible. The coach just can't be bothered. She emailed through a long list of requirements - eg we must arrive 10min early etc. yet she was never on time herself. If ever she showed up on time, she didn't have the equipment set up and took another 10-15 min to do so.

The set up was always the same with the coach saying to parents "there's nothing new so just crack on". Kids running around, bored of the same set up each week, the coach not attending to children at all.

Save your money and take your children to a soft play.

13/3/24 Update: Yes, this is the right club. Attended classes at Seven Islands.

Lori M.

J'Ace Gymnastics is a fantastic club that I thoroughly recommend. My daughter has been part of this lovely community for many years and she's always looking forward to the weekly classes, she absolutely loves them!
Chrystal and her team of coaches are brilliant, stretching the children at the right level within a caring and supporting environment. The children are such a lovely group too, supporting each other through this fantastic sport while having fun. This club is a happy place, classes are filled with achievement and fun 🤸‍♀️🎉 Thank you Chrystal for providing such a fantastic space.